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Insurance Market Life, providing life insurance through relationship

Training Content

Ethics, Rules and Regulations
Total learning hours: 11

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Personal Data Protection Act  (PDPA)
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Overview
How PDPA applies to Marketing
Data Protection
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​2. Technology Risk
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• Technology Risk Management Guidelines
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3. Ethics
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• Guidelines on Fit and Proper Criteria
• Guidelines on Prevention of Money Laundering and Countering the Financing of Terrorism
• Guidelines on the Provision of Digital Advisory Services
Medishield Life 

Total learning hours: 3.5
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1. Overview
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• What is Medishield Life

2. Integrated Shield Plans
•Overview
•Comparison of Integrated Shield Plans
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​3. Premium and Subsidies
•Transitional Subsidies
•Premium Subsidies for lower to middle income families 
•Pioneer Generation subsidies and Medisavetop-ups
•Additional Premium Support
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my-insurer Platform Usage 

Total learning hours: 3

• Have an overview on the features of my-insurer
• Understand the process of lead acquisition with my-insurer sales tools
• Manage and renew client's policy portfolio
• Disseminate targeted marketing campaigns
• Keep up to date with important events such as birthdays, policy anniversaries
• Conduct a thorough KYC/FNA 
• Create and manage quotations
• Handle claims
• Understand the Terms and Conditions of the usage of my-insurer
• Understand the application of the Personal Data Protection Act in my-insurer



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Know Your Customer (KYC) & Financial Needs Analysis (FNA) 

Total learning hours: 2

1. Notice on Recommendations On Investment Products

• Understand that a financial adviser that is involved in making recommendations on investment products to clients shall comply with the requirements set out in this Notice in relation to the following aspects: 
• Know your client; 
• Needs analysis; and
• Documentation and record keeping

2. Guidelines on Provision of Financial Advisory Service and Design of Advisory and Sales Forms
• Understand the Guidelines on Provision of Financial Advisory Service
• Be familiar with the Guidelines on the design of advisory and sales forms 
• Application and Purpose of Guidelines on the design of advisory and sales forms 
• Assess if a Financial Activity constitutes Financial Advisory
• MAS's position on specific activities
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Client Disclosure 

Total learning hours: 2.5 


1. Notice of Information and Product Disclosure to Clients

• General information about the financial adviser and status of a representative 
• Remuneration of the financial adviser 
• Conflicts of interest 
• Designated investment products 
• Illustration of past and future performance of designated investment products 
• Marketing Materials

2. Guidelines 
on Switching of Designated Investment Products

• Overview
• Understand these Guidelines are issued pursuant to section 64 of the Financial Advisers Act (Cap. 110) [“the Act”].
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Product (Life) 

Total learning hours: 3

1. Insurance Risk Fraud

• Introduction
• Fundamentals of Dealing with Insurance Fraud
• Risk Management Framework, Strategy and Structure
• Policies and Procedures
• Risk Identification and Measurement
• Risk Control and Mitigation
• Risk Monitoring and Review 
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Product (Investment Linked) 

Total learning hours: 2 

1. Notice 307 Investment-Linked Policies

• Notification to the Authority 
• Valuation of units in the ILP sub-fund 
• Audit of ILP sub-funds 
• Audit certificate relating to ILP sub-funds which are terminated or matured 
• Disclosure 
• Payments from the ILP sub-fund 
• Cash rebates and soft dollars 
• ILP sub-funds admitted under the CPF Investment Scheme 
• Requirements on the insurer issuing an ILP, where the units in an ILP sub-fund within the ILP are Excluded Investment Products 
• Naming of ILP sub-fund 
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General Insurance Code of Conduct is structured as follows::
Total learning hours: 1.5  
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1. Code of Conduct

• Overview
• Business Practice 
• Advertising 
• Protecting your interest 
• Confidentiality 
• Conflicts of Interest 
• Buying insurance 
• Information about products and services 
• Matching your requirements 
• Information on costs 
• 
"Free Look"
• Documentation 
• Confirming your cover 
• Standards of written information 
• Dispatch of policy 
• Policy servicing 
• Changes to your policy 
• Notice of renewal 
• Claims 
• Making a claim 
• Our commitment 
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OUR LIFE INSURANCE PARTNERS

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  • Life Insurance
  • General Insurance
  • We Recruit